I'm due in today to talk about the loan for those of you following that story. That aside, Friday I had a client whom was experiencing some VPN issues. After a few minutes on the phone I knew this could be resolved a lot quicker if I had remote access to the PC, enter Cross Loop. Normally I would use RDC or VNC and then talk the user through router port forwarding, which alone introduces pain for all. A colleague had started using Cross Loop and gave it a thumbs up so I decided to give it a shot. It was spicy and worked a charm. You direct them to a website were they download the software and install, then they are given a unique code that you type into your client and you're done. You're connected. No OS firewall changes, no port forwarding, they can see everything you do and it's free. You can't argue.

Cheers
Ryan Partington